Refund policy

Return & Refund Policy

At The Paper Cart, we want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns under the following terms:

1. Return Window

You may return eligible items within 30 days of the delivery date.

2. Condition of Returned Items

All returned items must be in original, unused condition, with all original packaging, tags, and accessories intact.

Items that are damaged, used, or not in their original packaging may be denied a refund.

3. Refund Process

Refunds are issued only after the returned items have been received and inspected by our team.

Refunds will be processed to the original payment method used for purchase. Please allow up to 10 business days for processing after the return is received.

4. Restocking Fee

A 25% restocking fee will be deducted from all approved refunds.

5. Return Shipping

Customers are responsible for all return shipping costs unless the return is due to an error on our part.

We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

6. Non-Returnable Items

Custom orders, personalized items, and clearance merchandise are final sale and cannot be returned or refunded.

To Start a Return
Please contact our customer service team at info.papercart@gmail.com with your order number and details about the item you would like to return. We will provide you with return instructions.